These
are answers that are unique to each person. They are generally called
behavioral event interview questions and are designed to help an
interviewer understand how your experience relates to a job. So there
is no hard and fast way to answer them because every person has
different experiences. I'll give you some ways to think about how to
form an answer under each of them.
1. What was a difficult challenge you had at work and how did you overcome it?
**Think of a specific event that you thought was very hard for you to
understand at work. It could be learning new software, new procedure or
anything that changed and was difficult to understand. Now think about
what you did to successfully make that transition.
2. What is a challenge you had with a team and how did you work together to overcome it?
**Easy answers to this are to use a specific process that had a deadline
that you and a group of people needed to work together on to complete a
project or process.
3. How do you build a relationship with a customer?
**Start this answer out with: "An example of a time where I built a good
relationship was when..." and then finish the answer with your own
experience.
4. Tell me of a time when you went above and beyond for a customer?
**Again, think of a specific time where a customer, boss or someone else
recognized that you did something that made a positive impact on a
customer. It could be finding something that nobody else could help
with, jumping in to help solve a problem that is outside of your job
description or any number of other things.
5. How fast can you react to a problem and give an example.
Start this answer out with: "I was once confronted with..." and then
finish with the type of problem, and how you were able to quickly
resolve it. My example to this would be "I was once confronted with a
guest who was unable to sleep due to the noise created by a large
convention in my hotel. They were really upset and the hotel was sold
out. So I asked if I could bring a white noise machine into their room
to see if that would help. I sent the maintenance guy to Target to buy
one and told them that in the meantime, they could try turning the radio
on in their room to static to see if that would help. The next
morning, the GM called me at home and thanked me for being proactive,
and that the guest really appreciated my help. We now have white noise
machines in all the rooms with a corridor coming off the ballroom."
6. What do you think a managers role is, how it affects a team
**The simple answer is that managers communicate the value of their
business to their team. They motivate, evaluate, and set expectations so
that a business runs efficiently and profitably.
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