bpo interview questions and answers pdf

BPO gives hope for many youngsters to be placed immediately after studies. Go through these interview questions and answers which will help you in getting through BPO interview.

This article lists BPO’s Interview point of view questions and answers for a reference.

List of BPO interview questions

• Tell me about yourself? does not mean tell me everything. Just tell me what makes you the best.
• Why did you leave your last job?
• What is your greatest weakness?
• What are top 3 knowledge/top 3 skills for BPO…position?
• What tertiary qualifications have you attained that related to BPO…position?
• What is the most recent skill you have learned that related to BPO…position?
• Why do you want to work in a BPO?
• What is the biggest challenge facing the BPO industry today?
• Do you have any questions?
• If you are fresher than they will ask why you want to join BPO sector and what do you know about BPO sector.
• If you are experienced then they will ask about your previous company and why you left the job.
• Are you a team player, because in BPO sector one has to work with team.
• Are you willing to work in shifts, because in majority of the BPO companies work is done in night.
• What do you know about this company and their clients because in BPO you will be working to satisfy those clients.
• If you are a graduate and went for BPO interview then they will ask why you are not doing further studies.
• There will some technical questions also depending on the BPO Company and the position for which you have applied.
• General questions like what are you hobbies, strengths and weakness.
• Where you see yourself 3 or 5 years from now and whether you want to make youcareer in BPO industry or it is just for 6 months so as to earn some money and have fun.
• BPO is a growing industry. How do you see yourself growing with it?
• Should Indian girls be introduced in Indian army at war fronts?
• Bpo experience is valued to bpo industries only. Do you think it should be considered in other industries also seeing the today’s situation of unemployment?
• Clients always prefers person to talk in their own native language or in their own accent, how you are going to respond to such clients to make them talk to you?
• How will you respond to a customer who plans to take a legal action?
• What is homeshoring?
• What is the difference between nearshoring and offshoring?
• Which are the top 10 bpo companies in India?
• What is the most efficient manner to lead a team?
• What you are going to do if you are not able to complete your targets?
• What is a difference between a bpo and a call center?
• Why you want to do this job when there are other better jobs in the market?
• If a customer is trying to make u move round the topic instead of coming direct on the point. How will you make the negotiation comfortable?
• Bpo industry has uneven timings and shift, don’t you feel everyone needs break on weekends and working hours should be day?
• “Customer is always correct “do you believe, justify.
• What services are provided by a bpo?
• Describe steps to manage each BPO activity?
• What are monitoring methods for BPO activities?
• Describe ISO 9001 for BPO?
• What made you choose to apply to BPO…position?
• What are key tasks for BPO…position?
• What experience do you have in BPO field?
• What is the prime reason that bpo industry is flourishing in India?
• What you will do if your mother as well as your wife, both are sinking in a river, whom you will save first if you have just one chance?
• Do salary packages inspire you while switching the job?
• What according to you is a BPO?
• Why do companies outsource their work?
• What are voice based BPOS?
• What is off-shore outsourcing?
• What is a call centre?
• What attracts you towards a BPO?
• What are your strengths?
• Why do you want to quit your present job?
• How would you manage your accommodation?
• How do you rate your communication skills?
• If you were hiring for this position, what qualities would you look for?
• How to maintain BPO job activities?
• What are common risks for BPO field? And how to face?
• What is BPO sector?
• What have you done to improve your BPO knowledge in the last year?
• What have you learned from mistakes on the BPO job?
• What is a BPO?
• Tell me about yourself, will be the first question no matter which BPO company you go whether it’s local or multinational.

NoTe: The interview questions below can be used during BPO phone interview, BPO second interview, BPO behavioral interview (competency based interview), final interview…They can be used for both employer and candidate.

Below are some typical questions and some suggestions for answering them. When you've mastered them, check out these Most common interview questions and answers 2013. Also be sure to avoid these 100 most common interview questions.