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Sunday, May 19, 2013

Common call center interview questions and answers

The industry of call center customer service is a growing business. There are many positions for those people who are gifted in these areas.

Earlier you were looking for a job, have sent your resume to different companies and now, you have an interview appointment.  Hurray to that!  Now, what?  Do you want that job?  Better prepare yourself as early as now.  Here is the list of the most common call center interview questions.

Tell me about yourself.

Now, come on.  Don’t tell me about your full name, age and where you came from for the entire 3 minutes.  What an employer is looking at are the details of your experiences that may be relevant to the position.  If you don’t have any call center experience, you need to mention your skills and interests that can be applied for this position.

What are your strengths?

Focus on your best qualities and be prepared for situations where you show these characteristics. The best strengths for a call center agent include: a quick–learner, has a strong ability to communicate, and a team player.

“I am a people-oriented person, in fact, I am a member of several organizations in my school.”

What are your weaknesses?

Look for a skill that is not critical to the job. Present it as your opportunity for development.  Focus of what that quality can do positively.

“When I’m too focus in completing a task or reaching a goal, I sometimes seem to be arrogant with my colleagues but I learned now how to adjust with other people’s personality and extend my support to them.”

How do you handle stress or pressure?

You may need to give a situation of how you manage a stressful situation or how you view pressure.

“I see pressure as a challenge.  If a certain task is to be completed within the shortest time, I do my best to finish the work before the deadline.”

Can you give an example when you have had to confront someone?

The interviewer wants to know if you can handle conflicts.  You need to cite a simple situation which shows assertiveness.

What is the last book you read or the last movie you saw?

This is how you can show off your communication skill.  Be comprehensive and detailed in describing the story and the characters.  Any question like this may pop up but just remain calm.  Pause for a while, think about the topic and organize your thoughts before you answer.  Other similar questions:  If you were an animal what would you be and why?  How can you describe the color red to a blind person?  If you could have a super power what would it be?

Why do you want to work in the Call center? What do you know about our Company?

Don’t go rambling about the company having a better compensation package and benefits or your friends already working there and that you want to be with them.  Do research about the industry and the company. There is a lot of information available online.

“I am looking for a reliable career and job security and based on my research, call centers are here to stay.”

What are your salary requirements?

Do research of the salary range appropriate for the position on that company.  Ask some friends already working in there.

Why should we hire you?

This is an indication that the interview is about to be over.  You need to say the best things that you can to sell yourself.  Emphasize the strengths, qualifications, and assets that will set you from the rest of the applicants.

Do you have any questions?

Yes, you must ask some questions.  This will show that you are serious about getting the job and interested to know more about the company.

Sample questions to the interviewer:

Why is there a need to hire employees for this position?

What are the chances for advancement with your company?

What is the account that I will be assigned to?

How long will I wait for your confirmation call?


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